Privacy Policy

Effective Date: September 29, 2026

UR Next Lab and Services Solutions, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how UR Next Lab and Services Solutions, LLC collects and uses information about you when you opt-in to receive SMS messages from us or interact with our clinical laboratory services and website (https://urnextlab.com).

When you opt-in to receive SMS messages or submit an inquiry or appointment request through our website, we collect:

• Your phone number
• Consent to send SMS messages
• Your email address
• Your basic contact information (such as your full name, mailing or mobile phlebotomy dispatch address, and preferred appointment dates)
• Your messaging history (including SMS replies, appointment confirmations, and support inquiries)
• Clinical & website interaction information (such as diagnostic test or service selections submitted via our online booking forms, physician requisitions, and clinical laboratory intake records)

We may collect your information directly from you, such as when you complete a form, book a laboratory test, visit our Jacksonville walk-in clinic, or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties (including referring physicians or authorized healthcare providers).

We use your information to:

• Send you the SMS messages you’ve opted in to receive (including appointment reminders, mobile phlebotomy arrival updates, laboratory test readiness notifications, and responses to your inquiries)
• Provide updates, promotions, or other relevant content based on your preferences
• Choices and Controls (honoring your communication preferences, opt-in status, and opt-out requests)
• To operate our business (performing CLIA-certified diagnostic testing, verifying patient identification, delivering test reports, and providing customer support)

You have full control over the SMS messages and communications you receive from UR Next Lab and Services Solutions, LLC:

• How to Opt-Out (STOP): You may opt-out of receiving SMS messages from us at any time by texting the word STOP to 1.833.487.6398 (or replying STOP to any text message from us). After you send STOP, we will send you one final SMS message to confirm that you have been unsubscribed, after which you will no longer receive SMS messages from us unless you opt back in.
• How to Get Support (HELP): If you need assistance with our messaging program, text the word HELP for support to 1.833.487.6398, call us toll-free at 1.833.487.6398, or email us at urnext.lab@gmail.com.
• Message Frequency & Rates: Message frequency varies based on your appointment activity and diagnostic requests. Standard message and data rates may apply from your mobile carrier.

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims.

We take steps to protect your information against unauthorized use or disclosure. Our security practices include 256-bit SSL/TLS encryption across our website, strict HIPAA-compliant access controls inside our clinical laboratory facility (CLIA ID #10D2347904), and secure safeguarding of all patient contact and diagnostic records.

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.

You can reach us by texting the word HELP for support to 1.833.487.6398. You may also contact us directly at urnext.lab@gmail.com and/or toll-free at 1.833.487.6398.